C-C4H51-2405 Actual Exam Dumps | C-C4H51-2405 Exam Torrent

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q57-Q62):

NEW QUESTION # 57
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. Service categories
B. Case routing
C. SLA
D. Notifications

Answer: B

NEW QUESTION # 58
Which object can be used in workflow definition and assigned to organizational structures?

A. Employee
B. Business role
C. Business user
D. Job definition

Answer: D

NEW QUESTION # 59
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Employee
B. Account hierarchy
C. Product
D. Account

Answer: D

NEW QUESTION # 60
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The warranty is not assigned to a registered product.
B. The warranty is expired.
C. The warranty is not assigned to an installed base.
D. The registered product is not assigned to an installed base.

Answer: A,D

NEW QUESTION # 61
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A. Use the Subticket tab to add a ticket.
B. Maintain the ticket hierarchy.
C. Create an activity plan for an object ticket.
D. Define a multi-step approval process.
E. Run an action for grouping tickets.

Answer: A,B,E

NEW QUESTION # 62
......

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